Job Introduction
Please note this role is open to internal applications only
2gether Support Solutions is a Facilities and Estates services company providing support to healthcare professionals caring for over 2000 patients daily across multiple East Kent hospital sites. 2gether provides vital services including maintenance, cleaning, catering, procurement, logistics and much more.
We are looking for a Deputy Facilities Support Manager to support our Facilities team on the front line at the William Harvey Hospital. The role is a key part in the smooth running of our operational Domestic services, and will support by holding delegated responsibility for all facets of the service provided, ensuring the team is delivering a high-quality service that meets all requirements at all times. They will provide feedback to the Domestic and Housekeeping staff in relation to their performance and service levels, exercising diplomacy and negotiation skills in all aspects of their role and undertaking a range of team management and HR responsibilities. They will also assist with strategic planning and delivery of domestic and housekeeping services, and the service delivery of the Accommodation facilities.
Main duties
- Liaise and work closely with the Facilities Service Manager on a variety of complex service issues, often handling more than more issue at a time.
- Manage a large team of staff, including performance management, monitoring KPI's and lead on lesser level HR issues such as sickness absence. Ensuring all staff are trained to carry out their duties.
- Liaising with customers and external parties.
- Investigating client complaints, working alongside the Service Manager to implement action plans and monitor improvements.
- Report on cleans within the Departments to ensure contract service compliance in accordance with efficient and effective service delivery and national guidelines
- Assisting with collating weekly financial data to be collated and distributed to the finance department.
- Assisting with policy development and implementation within the area.
- Establish and review working procedures within each area to ensure the requirements of the Health and Safety at Work Regulations and Food Hygiene Regulations are adhered to.
- Review, analyse and authorise the order of new equipment.
- Work flexibly to meet the needs of the service
- Assist with the recruitment and selection process
The person
- Previous management of a large team of staff including a responsibility for absence, performance, recruitment and performance etc or having a regular involvement at a supervisory level.
- Prior experience managing a 24/7 service is advantageous.
- Knowledge of the safe use of equipment and systems following guideline of HACCP
- IT literate – Microsoft Office
- Knowledge of fire safety regulations
- Knowledge of lifting and handling procedures
- Experience in customer carer development through significant experience working within a large public sector organisation, ideally within the care sector.
- Practical experience of conducting quality audits to monitor client/ customer satisfaction
- A proficient level of reading, verbal, and written English is required for this role to ensure effective communication and job performance
What We Offer:
- Generous Annual Leave: 25 Days + Bank Holidays with the opportunity to buy or sell leave.
- Company Pension
- Onsite Childcare Facilities
- Cycle to Work Scheme:
- Employee Assistance Programme
- Discounts on travel, accommodation, airport parking, holidays, skiing, and travel extras.
- Access to Blue Light Card
- Access to our employee benefits platform
- Subsidised bus pass.
- Savings on health and beauty, gifts, toys, fashion, and entertainment.
- Training and development opportunities, including functional skills training.
Bringing a valid form of photo identification is required for your interview. Unfortunately, we will be unable to proceed if you do not provide an acceptable form of ID.
Social values are at the core of 2gether Support Solutions. We are committed to fostering a diverse and inclusive workforce that truly represents our local communities. We welcome applications from individuals of all backgrounds, abilities, and experiences. As a Disability Confident employer, we actively encourage and support candidates with disabilities throughout the recruitment process and beyond, ensuring equal opportunities for all.
