Helpdesk Systems Dispatcher

2gether Support Solutions is a Facilities and Estates services company providing support to healthcare professionals caring for over 2000 patients daily across multiple East Kent hospital sites. 2gether provides vital services including maintenance, cleaning, catering, procurement, logistics and much more.

We have a new Helpdesk Systems Dispatcher opportunity available at the QEQM Hospital in Margate. 

This is a full time permanent position working 5 out of 7 days per week on a rolling rota. Shifts include: 6am to 2pm & 2pm to 10pm

The role will report into the Porter Manager of the site and will be primarily responsible for managing  a comprehensive facilities helpdesk dispatching service, supporting all soft Facilities Management which includes domestic, portering and logistics services.

Its a fast paced role where no two days are the same. That said, the ideal candidate would be able to adapt to quick change, challenging environments and have their finger on the pulse. 

Main duties of the job

• Key Responsibilities: 
• To provide a friendly, efficient and courteous service to both internal and external customers, demonstrating high standards of customer service at all times.
• To act as a key contact and representative of the Soft facilities management services when working with the client and their staff, ensuring that good relationships are developed and maintained.
• To respond to all service requests in compliance with the agreed performance indicators, dispatching service resources productively and effectively using the `Agility` Computed Aided Facilities Management system.
• Ensure that information and activity data is input in a timely and accurate manner, supporting prioritisation of service demands and outcomes.
• To fully co-operate with other staff, and actively participate as part of the team to ensure efficient running of the Soft FM services.

The Ideal Candidate: 

• Experienced multi tasker 
• Able to adapt to change well 
• Enjoys a fast paced environment 
• Can work under pressure and keep their cool when its busiest
• Excellent IT Skills
• High quality Customer Service skills
• Professional telephone manner
• Particular attention to detail
• Displays the utmost confidentiality
• Capacity to deal with distressed/angry callers
• Ability to work unsupervised
• Excellent literacy skills

• Generous Annual Leave: 25 Days + Bank Holidays with the opportunity to buy or sell leave.
• Company Pension
• Onsite Childcare Facilities
• Cycle to Work Scheme:
• Employee Assistance Programme
• Discounts on travel, accommodation, airport parking, holidays, skiing, and travel extras.
• Access to Blue Light Card
• Access to our employee benefits platform
• Subsidised bus pass.
• Savings on health and beauty, gifts, toys, fashion, and entertainment.
• Training and development opportunities, including functional skills training.

We will cover costs for a DBS check if required for the role.

Social values are at the core of 2gether Support Solutions. We are committed to fostering a diverse and inclusive workforce that truly represents our local communities. We welcome applications from individuals of all backgrounds, abilities, and experiences. As a Disability Confident employer, we actively encourage and support candidates with disabilities throughout the recruitment process and beyond, ensuring equal opportunities for all.