Job Introduction
2gether Support Solutions is a Facilities and Estates services company providing support to healthcare professionals caring for over 2000 patients daily across multiple East Kent hospital sites. 2gether provides vital services including maintenance, cleaning, catering, procurement, logistics and much more.
Helpdesk and Switchboard Operators are outgoing, customer focussed people that provide a critical service to all callers to 2Gether and the Trust (EKHUFT). They are part of a central point of contact that provides an efficient, tailored and courteous first line support service to patients, members of the public and staff.
Previous call handling experience and good IT skills would be an advantage.
This is a full time role, 37.5 hours per week on a 12 month fixed term contract (with the potential of a permanent contract). Due to service requirements operating a 24/7 rota, some degree of flexibility is required.
If you are looking for a rewarding and busy role, whereby you will be a vital part of the hospital team, showing excellent communication skills, initiative and self-motivation in your work, apply today for consideration.
The role
- Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers
- Strong affinity with IT systems and ability to manage systems to ensure timely delivery of service requirements
- Able to perform under pressure by responding to Major incidents, Emergency calls, Fire Alarms etc
- Proactively monitor systems that manage work flow to different teams within 2gether and match with the right team or operative when required.
Why work with us?
- Generous annual leave allowance plus the opportunity to buy or sell leave
- Company Pension
- Onsite childcare facilities
- Blink- Staff communications app
- Viv up- Staff discounts & wellbeing platform
- Discounted food in canteen
- Access to the blue light card
We offer discounts and savings that make a difference to you including:
- Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
- Subsidised bus pass
- Health and beauty, gifts, toys, fashion and entertainment
Social values are at the core of 2gether Support Solutions. We are committed to fostering a diverse and inclusive workforce that truly represents our local communities. We welcome applications from individuals of all backgrounds, abilities, and experiences. As a Disability Confident employer, we actively encourage and support candidates with disabilities throughout the recruitment process and beyond, ensuring equal opportunities for all.